S0NY

Dear potential customers!Please note this “review” – it’s a classic example of how an inattentive user or dishonest competitor tries to shift their stupidity onto the seller.Let's break it down by facts so you can see the adequacy level of this “client”:1.The instruction was violated.After payment we provide a clear step-by-step instruction.It says in bold: “DO NOT ADD AN ACCOUNT IN GUEST MODE”.The PlayStation 5 system, when attempting such an addition, displays a system warning that the account will be AUTOMATICALLY REMOVED from the console.This “smart” ignored both the instruction and Sony’s own warning.2.Lies in Reviews.He writes that he added it in normal mode.However, in private correspondence, when I asked to show the list of users (to make sure the account is in place), he replied: “Only my account, yours isn’t there.”.This is direct proof that he selected guest mode – the account was deleted immediately after login.Why are you lying in the review if we have screenshots of the conversation??3.Why was an extra fee required??One-time verification code (2FA) is a paid service from Sony; we do not provide them for free.He requested the code after a while, although access had already been lost due to his fault.We accommodated him and offered to settle the issue with a symbolic code payment, but he started to cause a scene.4.It crashed after an hour.The account cannot be discarded just like that.If he had added it correctly (as primary or via “Play”), the account would have stayed on the console for the full 6 hours.He was kicked out because he selected guest login, which deletes the profile when exiting the game or rebooting.Separately about “return”: The data were issued, the login was successful (he himself confirmed: “it went through”).We cannot refund the money for the access you broke yourself.It's just like buying a house key, breaking it in the lock, and demanding your money back.When I offered him a replacement with another game as a gesture of goodwill (so he wouldn't feel offended), he refused and wrote: “let everything remain on your conscience”.This is typical behavior of a typical troll who initially looked for a reason to write something negative.Conclusion for everyone: I work honestly and always help reasonable clients.But if you can't read the instructions, ignore console warnings, and then try to blackmail with a review—you get banned and blacklisted.The “buyer” in question is either simply an irresponsible person, or a competitor who bought the account for pennies in order to create an angry tirade.Don't fall for this provocation!Many other customers add accounts correctly and play without any issues.