Our service suits everyone: newcomers can list for free, established sellers benefit from advertising, API, and bulk uploads, while publishers enjoy direct sales and a dedicated representative.
Especially for sellers we have launched a service of automatic goods G-Engine, you can get acquainted with the service and connect on our site: https://g-engine.net/
Where can I find the rules for sellers?
You can find the full list of rules for sellers at this link
Unfair buyers buy my product and put it up for sale on their behalf. How to avoid this?
Always claim your rights to this product. If it is text, put a copyright sign, specify the terms under which the product is distributed, use an immutable format (for example, PDF). If it's graphics, use digital watermarks. If it is a program, include a license agreement and a copyright notice. Secure your copyrights in any way possible.
The buyer left a negative review, and all my products are temporarily blocked. What should I do now?
You need to contact the buyer in all possible ways, try to resolve the conflict and get them to change the negative review. If the buyer did not indicate in the review what specifically they are dissatisfied with, as well as if the text of the review contains obscene language, report this to us on the Personal Account > Correspondence page.
The buyer decided to change the review about my product. How can he do it?
Remind them about using the "My Purchases" section. After authorization, the buyer gets access to all purchased goods and can change the review.
Why do I need a WebMoney personal passport and how to get it?
Having a personal passport gives the seller a number of advantages: Increases the degree of trust from buyers. If the buyer leaves a negative review, the personal account and sales of goods are not blocked (except in cases of a negative rating). Opens access to many sections of GGsel.com, for example, "Pin Codes". You can find out about all the conditions for obtaining a personal passport on the website of the WebMoney Transfer Certification Service.
I want to sell the product on my website, I don't need it
No need to worry — when placing a product, select "My Site" as the section. We offer various options for selling digital goods, such as non-fixed prices, automatically generated unique codes, etc.
How do I change the personal data specified during registration
Use the "Change Details" button in the Personal Account section.
Can I post the same product in multiple sections?
No, it is forbidden.
Why can't I withdraw money for the goods sold?
Sellers can withdraw funds no earlier than 72 hours after the sale. For some sections/goods/sellers, the withdrawal hold time may be increased.
I want to upload a large file to your server. Are there any file size restrictions?
Sellers start with 100 MB of free disk space. The maximum upload size is 2 MB. Purchase additional space (200 MB/month for $1) in My Account > Disk Space.
Is it allowed to use HTML tags in the product description?
Using HTML code in product descriptions is prohibited, except for the «Special Delivery Conditions» and «Important Information» tags. Images are allowed and Digiseller automatically makes HTTP links active.
I added a product, but I can't find it among other products.
Product listings are updated hourly.
What digital goods can I sell on your marketplace?
You can only sell products you have the legal right to sell. This applies to all goods, including software. To resell a legally purchased item once, list it as a "unique" product.
Can I additionally specify contact information in the product description?
No, you cannot display contact information directly. Seller details are found on the "Seller Information" page.
There is no section for my product, what should I do?
In this case, Contact us through the Digiseller Dashboard and we'll create the section for you.
What is the difference between "Accounts", "Account Rentals", "Offline Accounts"?
Products in "Accounts" must include: login credentials without two-factor authentication and full email access. "Account Rental" listings must include login credentials. For accounts with two-factor authentication, access must be granted within 12 hours. "Offline Accounts" listings must include login credentials without two-factor authentication and offer offline access.
What is the seller's code of conduct with customers?
You must provide customer support: promptly respond to incoming negative reviews, replace the product or refund if necessary; ensure that the product description contains all the information necessary for customers; provide a warranty period for products with accounts for at least 14 days.
Can I communicate with customers outside of Digiseller?
Communication with the buyer (including data transfer, product replacement, etc.) should be carried out in the Digiseller interface. At your own risk, you can use other communication channels, but when considering negative reviews and taking measures, the administration takes into account only correspondence in the Digiseller interface.
Can I sell a product with a unique code, after which the client will receive their data?
Product content must be usable immediately after purchase (unless otherwise stated), include all necessary login information (PIN, login, password, URL, secret question, email, etc.), and cannot direct buyers to external communication channels.
Can I request video recording of the purchase from the client in disputed situations?
The buyer is not obliged to conduct video recording of the purchase process, as well as the operation of the goods. It is impossible to force buyers to do this.
Can I cheat reviews for my products?
Boosting reviews in any form is PROHIBITED
Can I sell a product with a chance of it being illiquid by warning about this in the description in advance?
Selling a knowingly illiquid product and selling with a chance of receiving an illiquid product is PROHIBITED.
Can I issue a refund outside the Digiseller platform?
Refunds to buyers are issued STRICTLY through the Digiseller system.