Refund Policy
RETURN RULES- The "GGsel" Service ensures the prompt transfer of digital (virtual) products (hereinafter referred to as the "Goods") to the Buyer to the email address specified by the Buyer and to the Buyer's account on the Service after they have been paid for by the latter.
- The Buyer understands and agrees that certain categories of Goods (in particular, but not limited to: pin-code, unique activation code, prepaid card, etc.) cannot be subject to prompt and unconditional return to the Seller due to the potential possibility of compromising these types of Goods by the Buyer.
- In these cases, in order to prevent violation of the rights and interests of Buyers, the funds received by the Seller from the sale of these types of Goods are blocked on the Seller's personal account without the possibility of withdrawal by the Seller for a period of 7 to 30 days (taking into account the Seller's identification rating)
- The grounds for the return of the Goods by the Buyer may, in particular, be:
- •non-compliance of the Goods with the information about it posted by the Seller on the Service;
- •unserviceability of the Goods
- •the presence of certain defects in the Goods that affect the possibility of its use in accordance with the purpose and description.
- If there are appropriate grounds, the Buyer must:
- 1. Go to the page of the Service where the purchase of the Goods from the Seller was made (use the link received from the Service Administration to the email or to the Buyer's account on the Service)
- 2. Post a negative review about the Product in the special section "Product Review", detailing all your claims to the Product.
- 3. Correspond with the Seller through the special section "Correspondence" if the Seller of the Goods has any questions, clarifications or objections regarding the negative review of the Buyer. At the same time, it is allowed to attach various documents, photos, images, etc.
- If there is no response from the Seller within 72 hours from the moment of posting a negative review or if the Seller does not agree with the negative review of the Buyer and does not admit his guilt, the Buyer needs to contact the Service Administration directly at: [email protected] indicating your details, account number and description of the situation.
- 5. The term for consideration of the Buyer's appeal by the Service Administration is within 72 hours from the date of its receipt.
- 6. In case of a positive decision on the Buyer's appeal and if there are sufficient funds for a refund on the Seller's personal account, the Service Administration will arrange a refund to the Buyer within 5 (five) business days from the date of the positive decision on the Buyer's appeal. The refund period varies depending on the payment method.
- 7. In case of a negative decision on the Buyer's appeal or if there are insufficient funds for a refund on the Seller's personal account, the Buyer has the right to apply with a corresponding appeal to the payment service (credit institution, payment system, etc.) used by the Seller. At the same time, the Service Administration guarantees that it will provide maximum support to such a payment service in terms of providing information necessary to resolve the dispute.
